Frequently Asked Questions
Everything you need to know about your NÓRA shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
What payment methods do you accept?
NÓRA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installment payments.
Are your garments ethically produced?
Yes, sustainability and ethical manufacturing are at the core of NÓRA. We partner exclusively with certified factories that ensure fair wages, safe working conditions, and reduced environmental impact.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or email.